OPERATIONS MANAGER

Job Description

Responsibilities

• Drive execution of business strategies and operational plans.
• Review and improve organizational structures, workflows, SOPs, and processes.
• Identify operational gaps, bottlenecks, and inefficiencies and implement practical solutions.
• Coordinate activities across Retail, Manufacturing, Supply Chain, Finance, HR, Sales, and Administration.
• Develop and monitor KPIs, dashboards, reports, and performance improvement plans.
• Lead strategic projects and ensure timely execution of key initiatives.
• Support the COO with operational analysis, problem-solving, and business improvement initiatives.
• Introduce systems and tools that improve efficiency, accountability, and workflow visibility.

Requirements

• Bachelor’s degree in Business, Management, Engineering, Economics, Operations Management, or related field.
• Minimum 8 years’ experience in Operations, Strategy, Business Management, Process Improvement, Project Management, or Management Consulting.
• Strong experience in process improvement, SOPs, workflows, strategic execution, and performance management.
• Experience in retail, garment/fashion manufacturing, FMCG, or manufacturing is highly desirale.
• Strong strategic thinking, analytical, problem-solving, leadership, and stakeholder management skills.
• Experience working with senior management/C-suite executives is an advantage.

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