IT Operations Lead | Technology

Job Description

Responsibilities

• Develop and execute a 1–3-year IT strategy aligned with operational goals and business objectives.
• Identify technology opportunities to improve operational efficiency, revenue, and risk management.
• Design, develop, and deploy small-to-medium internal tools and applications.
• Lead SLA discussions with partners to ensure they meet the company’s infrastructure needs.
• Provide first-level support to staff for technology issues, product questions, and system access.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent professional experience.
• 3–5 years of experience in IT operations, technology strategy, or IT leadership roles.
• Experience supporting diverse user bases across multiple locations.
• Membership of relevant professional bodies such as AWS Solutions Architect, Microsoft Azure Administrator, Google Cloud Professional, Project Management, etc. is preferred.
• Strategic thinking, project management, problem-solving, AI, and automation skills.

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