Digital Concierge | My Haire Concierge

Job Description

Responsibilities

• Manage WhatsApp, Instagram and online client enquiries.
• Respond to clients promptly and professionally.
• Understand client needs and recommend appropriate services and products.
• Check appointment availability before requesting payment.
• Communicate approved payment instructions and verify payment evidence.
• Send verified payment and client details to the Studio Concierge for formal booking.
• Drive digital enquiry-to-payment conversion and support online service and product sales.
• Follow up warm leads, post-service clients, rebooking and subscription clients.
• Manage digital complaints and maintain accurate digital client records.
• Publish approved content across social media platforms and maintain an active Stories presence.
• Manage the content calendar and publish studio content, promotions, services and announcements.
• Support ambassador and influencer outreach.
• Provide temporary front-desk coverage when the Studio Concierge is unavailable.
• Complete required daily reports and checklists.

Requirements

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Strong WhatsApp and social media communication skills.
• Sales and conversion ability.
• Excellent follow-up discipline.
• Strong attention to detail.
• Confidence handling payment information.
• Good computer and digital literacy.
• Commercial awareness.
• Strong organisational skills.
• Professional communication style.
• Reliable and punctual.
• Strong ownership and accountability.
• Experience in beauty, salon, hospitality, luxury retail, e-commerce, sales, customer experience or social media is an advantage.

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