Customer Service / Support Personnel

Job Description

Responsibilities

• Respond to customer enquiries across available channels.
• Provide accurate information on products and services.
• Resolve customer complaints and service-related issues.
• Troubleshoot and escalate complex cases when necessary.
• Follow up on unresolved issues to ensure timely resolution.
• Maintain records of customer interactions and feedback.
• Collaborate with internal teams to resolve customer concerns.
• Monitor recurring issues and recommend improvements.
• Meet customer service and response-time targets.
• Stay updated on company products, policies, and processes.

Requirements

• Experience in customer service, customer support, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal abilities.
• Ability to handle customer complaints professionally.
• Good attention to detail and multitasking skills.
• Proficiency in basic computer applications and communication tools.
• Ability to work in a fast-paced environment.
• Willingness to work shifts, weekends, or public holidays when required.
• Experience in fintech, e-commerce, logistics, or technology is an added advantage.

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