Customer Service Representative | Iknorbert Communications Limited

Job Description

Responsibilities

• Handle enquiries about orders, deliveries and product availability.
• Coordinate with logistics and warehouse teams to resolve delivery issues.
• Provide timely order updates and communicate delays to customers.
• Handle product complaints and customer escalations.
• Maintain prompt responses to live chat enquiries.
• Keep accurate records of customer interactions.
• Identify recurring complaints and recommend service improvements.

Requirements

• BSc/B.Ed/HND/OND/NCE in Mass Communication, Business Administration, Social Sciences or a related field.
• 4–10 years' customer service experience; call centre experience is preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving, organisational and time-management skills.
• Good computer skills and familiarity with customer service software.
• Ability to work independently and in a team.

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