CRM Solutions Architect (Real Estate) | Outsource Nigeria

Job Description

Responsibilities

• Design, configure and manage scalable CRM systems.
• Develop automated workflows for lead assignment, follow-ups and customer onboarding.
• Integrate CRM platforms with websites, email, marketing and other business applications.
• Manage CRM data, customer records, dashboards and performance reports.
• Configure systems to support property sales, investments and customer transactions.
• Monitor data quality, system security and regulatory compliance.
• Train users and provide ongoing technical support.
• Identify process improvements to enhance sales efficiency and customer experience.

Requirements

• Bachelor's degree/HND in Computer Science, IT, Software Engineering, MIS or a related field.
• 3–5 years' experience in CRM administration, solution design or systems implementation.
• Practical experience configuring and implementing CRM solutions.
• Knowledge of platforms such as Salesforce, Microsoft Dynamics 365, HubSpot or Zoho CRM.
• Experience with workflow automation, APIs, webhooks and system integrations.
• Knowledge of data management, reporting and tools such as Power BI.
• Real estate or financial services experience is an advantage.
• Strong analytical, technical problem-solving and communication skills.

Benefits

• Professional development and certification support, subject to approval.
• Career advancement opportunities.
• Access to business technology and implementation resources.

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