Client Service Lead

Ikoyi, Lagos

The Client Service Lead is the operational owner of the end-to-end client journey and front desk operations at our company. This role ensures a premium client experience from initial enquiry to post-service follow-up, while leading the front desk team, maintaining operational excellence, ensuring accurate reporting, and driving client satisfaction, retention and service consistency. This is a working leadership role. The Client Service Lead performs front desk duties directly, bookings, client handling and checkout, as well as leading the team. It is not a supervisory-only role.